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Privacy Policy

This privacy policy explains how City Decor Ltd ("we", "us", "our") collects, uses, and protects your personal information when you use our website at www.citydecorltd.co.uk.

Information We Collect

When you use our contact form, we collect:

  • Your name
  • Email address
  • Phone number (if provided)
  • Company name (if provided)
  • Details about your project (service required, property type, approximate size, timeline)
  • The content of your message

We also use analytics tools to understand how visitors use our website. This data is anonymised and used solely to improve our site.

How We Use Your Information

We use your personal information to:

  • Respond to your enquiry or quote request
  • Arrange site surveys and provide quotations
  • Improve our website and services

We will never sell, rent, or share your personal information with third parties for marketing purposes.

Data Storage and Security

Your data is transmitted securely via HTTPS. Contact form submissions are delivered to us via email and are not stored in a database. We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

Third-Party Services

Our website uses the following third-party services:

  • Google Analytics (GA4) — for anonymous website usage statistics. Google Analytics uses cookies to collect information about how you use our site. This data is processed in accordance with Google's Privacy Policy.
  • Cloudflare Turnstile — for bot protection on our contact forms. This service may process your IP address and browser data to verify you are a real visitor.
  • Postmark — for delivering contact form submissions to us via email.
  • OpenStreetMap — for displaying maps on our site. Map tiles are loaded from OpenStreetMap's servers.

Cookies

We use a small number of cookies:

  • Analytics cookies — Google Analytics cookies (e.g. _ga, _ga_*) to help us understand site usage. These expire after 2 years.
  • Bot protection — Cloudflare Turnstile may set cookies to distinguish real visitors from bots.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of our contact form.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to processing of your data
  • Request restriction of processing
  • Data portability

To exercise any of these rights, please contact us using the details below.

Contact

If you have any questions about this privacy policy, please contact:

City Decor Ltd
Phone: 01785 305 245
Email: contact@citydecorltd.co.uk

Company Registration No. 14088524 (England & Wales)

Last updated: March 2026